Terms & Conditions
The following contract is legally binding and provides details of your rights regarding the purchase of indoor furniture from Forest to Home LTD. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us
Delivery and lead times
Delivery and installation of your order will be made by a member of Forest to Home LTD. We require that an adult is present at the agreed delivery time and address. It is vital that prior to delivery, you ensure all the details of your order are correct and suitable for your requirements. This includes delivery address, measurements and dimensions of the product and the living spaces through which the item must be moved (doorways etc). Failed delivery because of incorrect information may result in a non-refundable delivery charge
Cancellations
Orders of undamaged goods can be cancelled at any time within 14 days of delivery by speaking to us directly and then notifying us in writing or by e-mail. It will be your responsibility to keep proof of effective cancellation.
Klarna Terms & Conditions
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
- Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom
- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: United Kingdom
- Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service or in case of a subscription in accordance with the timelines communicated. You will be notified about the date(s) by email.
- Card Payments: The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay later.
- Financing.
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
Complaints and Returns policy
We take great pride in ensuring that all furniture that leaves our workshop is completed to the highest possible standard. However, in the rare incident that a fault has occurred please do not hesitate to contact us and we will do our utmost to resolve the issue as quickly as possible.
We will conduct an inspection of your furniture once your order has been delivered to its destination to ensure we are happy your furniture has reached you in a perfect condition. It is important that you also conduct an inspection upon completion of delivery, you legally have a reasonable amount of time to do so however, we request that you notify us immediately of any concerns.
Please Let us know within 14 days of delivery should you wish to return an undamaged order. Items can be returned during this period providing they are in the same condition as sold and delivered. Please note return delivery costs will be the responsibility of the consumer.
Return pick up can only be arranged by us at Forest to Home. This is due to the specialist nature of the furniture. This allows us to ensure that it is properly cared for during transit. We may not accept returns by any other means.
Aftercare
Annual maintenance is recommended to ensure your furniture retains its beauty and stands the tests of time. Due to the natural nature of our materials we use, you should expect it to exhibit some sign of movement during its lifetime. For this reason, each order is supplied with an aftercare advice leaflet. For larger pieces, we can maintain the piece on an annual basis* if you wish to have the peace of mind of knowing that it is being maintained by the same company that produced it. Depending on the finish and intensity of use, your furniture should require no more than annual maintenance.
*please enquire as to our annual maintenance costs.
Privacy Policy
To view our full privacy policy please visit here – https://foresttohome.com/privacy-policy/
Please direct all enquiries to:
Cancellation, complaints and general enquiries:
William Hibbert (Managing Director)
Telephone: 07792302327
Email: william@foresttohome.com
